Terms and Conditions Last Updated: May, 2026

At Nela Balloons & Art LLC, every experience is crafted with care, intention, and the highest standard of service. By placing an order, the client agrees to the following terms, which apply to all balloon decoration services, deliveries, and event installations.

1. Service Details

To ensure every design reflects your vision perfectly, we ask that clients provide all relevant details at the time of booking — including balloon colors, design preferences, personalized messages, and event information such as the occasion, name, and age being celebrated.

2. Reservations & Payment

Balloon Arrangements & Deliveries Full payment is required at the time of booking to confirm your order.

Event Installations A 60% deposit is required to reserve your event date. The remaining balance must be received no later than 5 days prior to the event.

On-Site Consultations & Venue Visits A $70 consultation fee applies for on-site visits and creative consultations. This fee will be credited toward your final invoice upon booking.

3. Order Lead Times

We recommend placing all orders at least 7 days in advance, especially for custom designs, hotel room experiences, and larger installations. For urgent requests, please text us directly at (321) 888-1141 and we will do our best to accommodate your timeline.

4. Delivery Policy

Clients must provide a complete delivery address including ZIP code, building or unit number, access codes, and preferred delivery window. Incomplete or incorrect information may result in additional delivery fees. Once our team has completed the delivery and departed, no claims or returns will be accepted.

For event installations, please inform us in advance of any access considerations such as loading zones, stairs, elevators, or venue restrictions.

5. Delivery Schedule

Standard delivery windows are available between 8:00 a.m. – 1:00 p.m. and 1:00 p.m. – 7:00 p.m. Exact times within these windows cannot be guaranteed. Special delivery times may be arranged in advance upon request.

6. Setup & Breakdown

Setup Setup times vary based on the complexity of the installation. A mutually agreed setup time will be confirmed prior to your event. A responsible party must be present to provide access and oversee the installation. Delays caused by the client may affect the final result.

Breakdown Breakdown services must be scheduled in advance. Unless otherwise agreed, the client is responsible for dismantling. Please note that balloons must never be released into the air or into bodies of water, and all balloon waste must be disposed of responsibly in accordance with local regulations.

7. Rental Items & Props

Certain installations may include rental bases, furniture, or decorative props. These items remain the exclusive property of Nela Balloons & Art LLC and must be returned in their original condition. Any damage or loss resulting from negligence will be billed at replacement value.

8. Pick-Up Orders

Clients who choose to pick up their order must arrive with a clean, spacious SUV or minivan. As balloon arrangements are delicate by nature, Nela Balloons & Art LLC is not responsible for any damage that occurs during client transport.

9. Balloon Care

To preserve your arrangement, please keep balloons indoors and away from direct sunlight, extreme heat, or cold. Helium latex balloons typically last 24–48 hours; microfoil balloons may last 5–10 days. Some arrangements include weighted bases containing water — please handle with care.

10. Safety

Children under the supervision of an adult are welcome at events, but must not be present during the setup process. Pets must be kept secure to prevent accidents. Children under 8 years of age should always be supervised when near balloons due to choking hazards.

11. Allergy Notice

Please notify us at the time of booking if the recipient has a latex allergy. We will gladly offer safe and beautiful alternatives.

12. Balloon Disposal

After your event, please dispose of all balloons responsibly. Deflated latex must be kept out of reach of children and pets. Balloons must never be released outdoors. Microfoil balloons conduct electricity — please keep them away from power lines and dispose of them safely in a sealed bin.

13. Photography & Promotion

Unless explicitly requested otherwise in writing, Nela Balloons & Art LLC reserves the right to photograph completed installations and share them on our website, social media platforms, and promotional materials. We take great pride in our work and love sharing the beauty we create.

14. Cancellations & Refunds

At Nela Balloons & Art LLC, we begin preparing for your experience the moment your order is confirmed — sourcing materials, designing your custom arrangement, and reserving your delivery or installation slot.

Standard Orders
A standard order is any service that does not require personalized printing or custom-built elements, such as balloon arrangements, bouquets, arches, garlands, and general décor setups.

Cancellations must be requested at least 7 days before your scheduled delivery or event date. If canceled before this deadline, a $50 administrative fee will be deducted from your refund. Once the 7-day window has passed, the order is final and non-refundable.

Custom Orders
A custom order is any service that involves personalized printed backdrops, custom frames, marquee letters, signage, printed balloons, or any element specifically designed or produced for your event.

Cancellations must be requested at least 10 days before your scheduled date. If canceled before this deadline, a $100 administrative fee will be deducted from your refund. Once the 10-day window has passed, the order is final and non-refundable.

Event Installations
The 60% deposit is non-refundable if the cancellation is requested less than 10 days before the event date. If canceled before the 10-day deadline, the deposit will be refunded minus a $100 administrative fee. If the remaining 40% balance has already been paid and the cancellation falls outside the eligible window, the full amount paid is non-refundable.

How to Request a Cancellation
All cancellation and change requests must be submitted in writing to [email protected] — please include your order details and event date. Requests must be submitted via email to ensure accurate record-keeping. Our team is available Monday through Saturday, 8:00 a.m. – 7:00 p.m.

No-Show Policy
If our team arrives at the agreed location and no responsible party is present within 20 minutes of the scheduled time without prior notice, the service will be considered fulfilled and no refund will be issued.

Provider Cancellations
In the unlikely event that we are unable to fulfill your service due to unforeseen circumstances, we will notify you as soon as possible and offer one of the following options: rebooking for a new date, a store credit valid for a future order, or a full refund of the amount paid.

15. Limitation of Liability

Nela Balloons & Art LLC is not responsible for damages or losses resulting from the client's failure to comply with these terms and conditions.

By placing an order with Nela Balloons & Art LLC, you agree to these terms in full. We are honored to be part of your most special moments.