Last Updated: May, 2025

Thank you for trusting Nela Balloons & Art LLC . We are committed to creating memorable celebrations while protecting your information and ensuring a smooth experience with our services. Below, you’ll find our complete Terms & Conditions.

Terms and Conditions

This agreement outlines the conditions under which Nela Balloons & Art LLC provides balloon decoration services. By placing an order, the client agrees to these terms in full. This agreement applies to all decoration services, balloon deliveries, and event installations.

1. Detailed Description of Services

The Client must provide all necessary information for the decoration: balloon colors, design ideas, custom messages, age, name, and type of event (e.g., birthday, wedding, baptism). The service includes the agreed setup, delivery of decorations, and any special customization confirmed during booking.

2. Order Lead Times and Reservations

a. Balloon Orders:

Orders must be placed at least 7 days in advance. For urgent requests, please check availability by texting (321) 888-1141

b. Event Reservations and Payment:

• A 50% deposit is required to reserve the event date.

• The remaining balance must be paid 48 hours before the event.

• Balloon bouquets and delivery orders must be paid in full at the time of booking.

c. On-Site Visits and Creative Consultations:

Venue visits and creative consultations carry a $50 fee , which will be deducted from the final cost if the service is booked.

3. Delivery Policy

The Client must provide a full address, including ZIP code, building/house number, access codes, and preferred delivery time. Incorrect or incomplete addresses may result in additional delivery fees. Once the decoration has been delivered and the team has left, no claims or returns will be accepted. For event setups, the Client must inform us about loading zones, stairs, elevators, or any access limitations.

4. Delivery Schedule

Available delivery slots: 8:00 a.m. – 1:00 p.m. or 1:00 p.m. – 7:00 p.m. (exact times are not guaranteed).Special delivery times can be arranged in advance.If the delivery location changes after the delivery has been made, the Client will be responsible for any adjustments.

5. Setup and Take-Down

a. Setup:

• Setups may require time depending on complexity.
• Both parties will agree on a specific setup time.
• The Client must be present or appoint someone to supervise and provide instructions.

• Delays on-site may affect the final outcome.

b. Take-Down:

• Take-down also requires time and will be scheduled in advance.
• The Client is responsible for dismantling unless otherwise agreed.
• Balloons must not be released into the air or into the sea.
• All balloon waste must be disposed of in proper containers according to local regulations.

6. Rental Structures and Props

Some decorations include rental bases, furniture, or other high-value elements:

• These items remain the property of Nela Balloons & Art LLC.

• They must be returned in good condition.

• Damages or loss due to negligence will be billed at replacement value.

• If covered by our liability insurance, the Client will not be held responsible.

7. Pick-Up Policy

If the Client chooses to pick up the order:

• Use a clean, empty SUV or minivan.

• Decorations are delicate — Nela Balloons & Art is not responsible for transport damage.

8. Balloon Care and Safety

• Keep balloons indoors, away from heat, cold, or direct sunlight.

• Helium latex balloons last 24–48 hours; microfoil balloons last 5–10 days.

• Some balloons contain sand or water weights — handle with care when popping.

9. Child and Pet Safety

• Children are not allowed during setup unless supervised by an adult.

• Pets must be kept under control to prevent accidents.

• Children under 8 must be supervised when handling balloons due to choking hazards.

10. Allergy Information

Please notify us if the recipient is allergic to latex so we can offer safe alternatives.

11. Balloon Disposal

• Deflated or damaged balloons must be disposed of safely, out of reach of children and pets.

• Do not release balloons into the air.

• Microfoil balloons conduct electricity — never place them near power lines.

• After the event, pop and dispose of all balloons in a secure bin.

12. Intellectual Property and Promotion

Unless the Client explicitly opts out, Nela Balloons & Art reserves the right to photograph the decorations and share them on our website, social media, or promotional materials.

13. Cancellations and Refunds

Client Cancellations:

• Cancellations made 7 or more days before the scheduled delivery or event date will be eligible for a refund of 50% of the total amount paid (whether it’s a full payment or a deposit).

• Cancellations made within 5 days of the delivery date are non-refundable.

• If no one is present within 20 minutes of our arrival, the setup will be canceled with no refund.

Provider Cancellations:

• In case of unforeseen circumstances that prevent service delivery (e.g., extreme weather, serious illness, or emergencies), the Client will be offered one of the following options:

a) Rebooking for a new date

b) A store credit (valid for a future order)

c) A refund of 50% of the amount already paid

Changes to Orders:

• Increases in cost must be paid before delivery.

• Reductions in cost will be issued as store credit (no cash refunds).

Failure by Provider:

• If we cannot fulfill the agreed service, a full refund will be issued.

Claims and Refund Process:

• Refund requests must be submitted in writing within 7 days of cancellation or service failure.

• We will respond within 3 days and issue the refund within 7 business days if applicable.

No-Show by Client:

• If the Client is not present at the agreed location and time, and no prior notice was given, no refund will be issued.

14. Breach of Contract

Nela Balloons & Art LLC is not responsible for damages or losses resulting from the Client’s failure to comply with these conditions.

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